At Penelope Journeys, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our Refunds and Return Policy below.
Return Eligibility
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Products can be returned within 7 days from the date of delivery.
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Items must be unused, in their original packaging, and in the same condition as received.
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To initiate a return, please contact us within the 7-day period at [email protected].
Return Process
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Send an email to [email protected] with your order number, product name, and reason for return.
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Our team will provide instructions on how to return the item.
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Ensure the product is securely packed to avoid damage during transit.
Refunds
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Refunds are processed within 5–7 business days after we receive and inspect the returned item.
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Refunds will be issued to the original payment method used at the time of purchase (cash on delivery refunds will be issued via bank transfer or store credit as discussed with our support team).
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Shipping charges are non-refundable.
Exchanges
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We currently do not offer direct exchanges. If you wish to get a different product, please return the original item and place a new order.
Contact Us
For any questions regarding refunds or returns, please contact:
Email: [email protected]